Bensenville Water Damage Pros operates a phone-only dispatch line for water damage and mold work in Bensenville, Illinois and nearby towns. This policy describes the information involved when you call and when you visit this site.
It applies for 2026 and is written in plain language.
How this service works
This site does not have forms, accounts, or online booking. All service requests happen by phone. Because of that, we do not collect information through any web form.
The site itself is informational. You can read every page without giving us any personal details.
What a call may collect
When you call, the dispatcher may ask for details needed to send help. That typically includes your phone number, the address of the property, and what happened. You may also describe the water source, the affected rooms, and the status of the power.
You choose what to share. You are never required to tell us your insurer's name, and we do not ask for payment card numbers on the dispatch call.
- Your phone number, as shown by your call.
- The address of the property that needs help.
- Details you share about the damage and its cause.
- Anything else you volunteer during the conversation.
Call recording
Calls to our line may be recorded for quality and training purposes.
If you prefer not to be recorded, you can tell the dispatcher at the start of the call, or reach us in writing at the email address below for non-urgent matters.
How we use call information
We use what you tell us to dispatch the right licensed and insured restoration professional, to pass the job details to that contractor, and to follow up on the quality of service. Recordings may also be reviewed for training.
We keep information only as long as it is reasonably useful for those purposes or as the law requires.
Contractors and your information
Because our network dispatches to several contractors, we share your address and job details with the contractor sent to your property. That contractor may have its own privacy practices for work it performs. Ask the crew about them when they arrive.
Website technical logs
This site uses minimal technical logs kept by its hosting provider, such as basic request records that help keep the site running and secure. We do not use the site to build profiles of visitors.
Your choices and contact
You may ask what information we hold about a call, ask us to correct it, or ask us to delete it where the law allows. Write to [email protected] with the phone number you called from and the date.
For anything urgent, call rather than email. Questions about how to reach us are on the contact page.
Changes to this policy
We may update this policy as our practices change. The current version is always the one posted on this page, and it reflects the year 2026.